Download the Zandelo app from the App Store, enter your phone number or email, and follow the prompts. A verification code will be sent to you.
Do I need to verify my identity?
For general use, no. But if you're a rental host, company, or fleet manager, we may request verification for access to sensitive tools and reports.
Can I use Zandelo without a company?
Yes. Whether you're a rental host, fleet operator, or just want to verify a driver, Zandelo is open to individuals and businesses alike.
Using the App
How do I check a driver’s record?
Open the app, enter their phone number or name in the search bar, and tap "Search." If they’ve been reported before, you’ll see a summary of their rental history.
How do I submit a report on a driver?
Tap “Report a Driver” on the app homepage, fill in the form with details, and submit. You can report damage, payment issues, late returns, or even good behavior.
Can I update a report after submission?
No. You’ll need to contact support with your updated information, and we’ll review it manually.
What does a driver's score mean?
Scores are based on behavior history: late returns, unpaid fees, damages, and positive reports. It helps you make faster, better decisions.
Billing & Plans
What features are free?
You can search for a limited number of drivers for free each month. Submitting reports is also free.
What’s included in the paid plans?
Paid plans give you:
Unlimited driver searches
Full access to report history
Faster dispute handling
Priority customer support
How do I upgrade or cancel?
Go to your app profile → Subscription → Choose or cancel a plan. No hidden fees, and you can cancel anytime.
Do you offer refunds?
We do not offer refunds for subscription periods already used, but you can cancel future payments anytime.
Privacy & Security
Is my information safe?
Yes. We use encryption and security best practices to protect your data. We do not sell your personal information.
Can drivers see who reported them?
No. Report details are visible to verified operators only. Drivers can only see the nature of the report, not the source.
How do I delete my account or data?
Email support@zandelo.com with your request. Your data will be deleted within 7 business days.
Reporting Issues
How do I report a problem with the app?
Send a message via the in-app support chat or email us directly. Screenshots help us fix things faster.
A report about me is false. What can I do?
Use the “Dispute Report” feature in the app or email us. Provide any evidence you have. We’ll review and respond within 3–5 business days.
What happens after I submit a dispute?
Our team investigates both sides, checks the facts, and takes appropriate action. This may include removing the report, flagging abuse, or verifying the claim.
Contact & Support
Still need help? Reach out anytime.
Email: support@zandelo.com
App Chat: Tap the “Help” icon in your app settings
Office: Nigeria, U.S (for corporate support & partnerships)
