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Frequently Asked Questions

Zandelo is a platform that tracks and shares verified rental history of drivers. It helps rental operators, hosts, and companies make informed decisions, reduce risk, and avoid losses from bad rentals.

Zandelo saves you time, money, and stress. Instead of guessing whether a driver is reliable, you can check their past behavior. If someone has a history of late returns, unpaid fees, or property damage, Zandelo helps you see that upfront.

For now, we focus on select markets, with a strong presence in Nigeria, Rwanda, and the U.S., and plan to expand to more countries soon.

Getting Started

Download the app from the App Store, enter your phone number or email, and follow the signup steps. You'll get a code to verify your identity.

Just a valid email or phone number. If you’re a rental operator, we may ask for your company or host details to verify your role.

Most users get access instantly. In cases where manual verification is needed (especially for operators), approval can take up to 24 hours.

Using Zandelo

You can:

  • -  Search for a driver’s name or phone number
  • -  See if they’ve been reported before
  • -  Report a driver who damaged your car, didn’t return it, or broke your rental terms
  • -  Build a database of trusted or risky renters

You can report:

  • -  Late returns
  • -  Damage to vehicle
  • -  Theft or loss
  • -  Payment issues
  • -  Good behavior (on-time, respectful, responsible)

Yes. Zandelo supports positive and negative reports to give a balanced picture of each renter.

Drivers cannot see who submitted the report. Only verified operators can view the information submitted.

Yes. Drivers can request to view their report history, but they won’t see who submitted it.

You can file a dispute through the app or email. Our team will review the claim and follow up within 3–5 business days.

Pricing & Plans

We offer a mix of free and paid plans. You can:

  • -  Search limited driver records for free
  • -  Subscribe for unlimited lookups and deeper history
  • -  Purchase credit packs for one-time reports

Yes, new users get to try out the platform for free.

Go to your profile > Subscription, then choose a new plan or cancel anytime. Cancellations take effect at the end of your billing cycle.

We accept debit/credit cards and App Store in-app purchases. Local payment options may also be available depending on your country.

Privacy & Security

Yes. We follow strict data protection practices. All user data is encrypted and stored securely.

Never. We do not sell your information. We only share limited, necessary data with service providers to support core functions.

Yes. You can delete your account from the app settings or email support@zandelo.com

Yes. Email us with your request, and we’ll respond within 7 working days.

Technical Issues

Try these steps:

  • -  Close and reopen the app
  • -  Check your internet connection
  • -  Update to the latest version

 

Still having issues? Contact support@zandelo.com

Check your spam or try resending the code. If the issue continues, switch to another signup method or contact support.

Reports go through basic checks before they appear. If it hasn’t shown after 24 hours, email us for assistance.

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Operators & Hosts

Absolutely. Zandelo was built for rental companies, fleet managers, peer-to-peer hosts, and insurance firms.

We recommend one account per team member. This helps track activity and keep things secure.

We’re working on integrations. If you’re interested, contact us to join the early access program.

Reports & Disputes

Use the “Dispute Report” option in the app. Add screenshots, messages, or anything to support your claim. We’ll review and respond.

Phone numbers are required to avoid confusion and improve accuracy. If you only have a name, you can still submit, but the report may be limited.

Reports remain on a driver’s profile unless removed through dispute or review.

Email: support@zandelo.com

Website: www.zandelo.com

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